Question 1

Which truck is suitable for my move?

Accepted Answer

Our small trucks (20 cubic metres) have a weight capacity of 4.5 tonnes. Our big trucks (35 cubic metres) have a weight capacity of 8.5 tonnes. The exact number of items that can be accommodated in either truck will depend on the size, weight, and volume of each individual piece. If you have specific items or a list of belongings, our team can provide more accurate guidance.

Question 2

How long in advance should I book for my move?

Accepted Answer

We advise you to book around 2 weeks in advance to ensure you get the exact time slot you require for your move. However, we can usually accommodate bookings with at least 7 days' notice.

Question 3

How long does it take for interstate moves?

Accepted Answer

The duration for interstate moves from Melbourne to Canberra, Sydney, Adelaide, Gold Coast, or Brisbane can vary based on several factors. The distance, specific locations, and logistical considerations all play a role in determining the timeframe. On average, interstate moves of this nature typically take anywhere from one to three days. However, for a more accurate estimate tailored to your specific move, please reach out to our team.

Question 4

Do you have insurance coverage?

Accepted Answer

At Get It Gone Australia, we prioritise the safety of your belongings. Our services are covered by both courier's insurance and public liability insurance, covering up to 10 million dollars in damages. This provides added security and peace of mind throughout the moving process. If you have any specific concerns or questions regarding our insurance details, feel free to discuss them with our team.

Question 5

How can we contact you?

Accepted Answer

You can contact us for bookings and enquiries via email or mobile phone. Email: enquiries@getitgoneaustralia.com Phone number: 1800 389 701 (Phil) or 0404 967 301 (Pat).

Question 6

Does the callout fee increase for regional jobs?

Accepted Answer

For regional jobs, the callout fee is calculated based on the distance (in km) from Melbourne to account for the additional distance and logistical considerations associated with long-distance moves.

Question 7

Is there an increased cost for stairs?

Accepted Answer

There is no additional cost for stairs unless there are multiple flights involved. Please let us know beforehand if there are multiple flights. We aim to provide transparent and fair pricing for your move.

Question 8

Is there a deposit required?

Accepted Answer

For standard bookings, there is generally no need for a deposit. However, in cases where the truck is requested for extended periods (including full days), a deposit may be necessary to secure the reservation. Our team will communicate any deposit requirements during the booking process.

Question 9

Do you move pianos?

Accepted Answer

We are able to move some pianos depending on their size and whether or not stairs are involved. We are able to move all upright pianos and pianolas, but we do not move grand pianos. If you need a piano moved, please mention it to us during the booking process.

Question 10

What's included when you book a moving service with us?

Accepted Answer

Our standard rate covers one truck with two removalists. Additional removalists can be provided as needed at an extra cost. We will bring all tools, equipment, and protective products required for the move.

1800 389 701

enquiries@getitgoneaustralia.com

24/7 Service

Oakleigh, VIC 3166

Storage

Melbourne Storage Services

Storage Units

Pallet Storage

Why choose our storage?

Convenient Location

Generous Access Hours

Alarms + 24/7 CCTV

Private, Lockable Units

Competitive Rates

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