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Common FAQs
How far in advance should I book my move?
We advise you to book 1-2 weeks in advance to ensure you are able to get the exact time slot you require for your move. However, we can often accommodate last-minute requests – just call us on 1800 389 701!
Do you disassemble/reassemble furniture?
Yes! We can help with disassembling all standard furniture (beds, tables and other bulky items), however for more complex
items (such as antiques) we may not always be able to help.
What’s included in your hourly rate?
Our rate covers:
- 2+ skilled removalists
- Truck fuel & tolls
- Loading/unloading
- Basic furniture
- Protection (blankets/wrapping)
- Packing supplies/materials are charged separately.
What if I need to reschedule or cancel?
No stress! Just notify us 48 hours in advance for free rescheduling. Cancellations within 24 hours may incur a small fee.
Are my belongings insured during the move?
At Get It Gone Australia, we prioritise the safety of your belongings.
Our services are covered by both courier’s insurance and public liability insurance, covering up to 10 million dollars in damages. This provides added security and peace of mind throughout the moving process.
If you have any specific concerns or questions regarding our insurance details, feel free to discuss them with our team.
How do you handle complicated access (e.g., stairs, narrow driveways)?
Our teams are experts in navigating tight spaces! Just inform us in advance about elevators, stairs, or parking restrictions so we can plan accordingly.
Is there an extra cost for stairs?
There is no additional cost for stairs unless there are multiple flights involved.
Please let us know beforehand if there are multiple flights, we aim to provide transparent and fair pricing for your move.
Do you move pianos?
We are able to move some pianos depending on their size and wether or not stairs are involved. We are able to move all upright pianos and pianolas, however we do not move grand pianos.
If you do require a piano to be moved, we ask that you mention it to us during the booking process.
What payment methods do you accept?
We accept cash, bank transfer, and credit/debit cards (surcharge applies). Payment is due immediately after your move is completed.
If you require a tax invoice this can be issued to you or your business.
Is there a deposit required?
For standard bookings, there is generally no need for a deposit.
However, in cases where the truck is requested for extended periods (including full days), a deposit may be necessary to secure the reservation.
Our team will communicate any deposit requirements during the booking process.
Does the callout fee increase for regional jobs?
For regional jobs, the callout fee is often increased. The increased callout fee is calculated based on the distance from Melbourne to account for the additional driving time and logistical considerations associated with long distance moves.
Can you help with interstate moves?
Yes! We offer interstate removalist services to and from Victoria, New South Wales, South Australia, Australian Capital Territory and Queensland.
How long does it take for an interstate move?
The duration for interstate moves from Melbourne to Canberra, Sydney, Adelaide, Gold Coast, or Brisbane can vary based on several factors. The distance, specific locations, and logistical considerations all play a role in determining the timeframe. On average, interstate moves of this nature typically take anywhere from one to three days, considering the distance and the complexities involved in coordinating the logistics.
However, for a more accurate estimate tailored to your specific move, please reach out to our team, and we’ll be happy to provide you with a detailed timeline based on your unique requirements.
How can we contact you?
You can contact us for bookings and enquiries via email or mobile phone.
- Email: enquiries@getitgoneaustralia.com
- Phone number: 1800 389 701 (Phil) or 0404 967 301 (Pat)
Moving can be stressful, our team is here to help