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Common FAQs
Frequently Asked Questions
Our standard rate covers one truck with two removalists. Additional removalists can be provided as needed at an additional cost.
We will bring all tools, equipment and protective products required for the move.
Our small trucks (20 cubic metres) have a weight capacity of 4.5 tonnes.
Our big trucks (35 cubic metres) have a weight capacity of 8.5 tonnes.
The exact number of items that can be accommodated in either truck will depend on the size, weight, and volume of each individual piece.
If you have specific items or a list of belongings, our team can provide more accurate guidance.
We advise you to book ~2 weeks in advance to ensure you are able to get the exact time slot you require for your move.
However, we can usually accommodate to your booking with at least 7 days notice.
The duration for interstate moves from Melbourne to Canberra, Sydney, Adelaide, Gold Coast, or Brisbane can vary based on several factors. The distance, specific locations, and logistical considerations all play a role in determining the timeframe. On average, interstate moves of this nature typically take anywhere from one to three days, considering the distance and the complexities involved in coordinating the logistics.
However, for a more accurate estimate tailored to your specific move, please reach out to our team, and we'll be happy to provide you with a detailed timeline based on your unique requirements.
At Get It Gone Australia, we prioritise the safety of your belongings.
Our services are covered by both courier's insurance and public liability insurance, covering up to 10 million dollars in damages. This provides added security and peace of mind throughout the moving process.
If you have any specific concerns or questions regarding our insurance details, feel free to discuss them with our team.
You can contact us for bookings and enquiries via email or mobile phone.
- Email: enquiries@getitgoneaustralia.com
- Phone number: 0497 014 966 (Phil) or 0404 967 301 (Pat)
For regional jobs, the callout fee is calculated based on the distance (in km) from Melbourne to account for the additional distance and logistical considerations associated with long distance moves beyond Melbourne
There is no additional cost for stairs unless there are multiple flights involved.
Please let us know beforehand if there are multiple flights, we aim to provide transparent and fair pricing for your move.
For standard bookings, there is generally no need for a deposit.
However, in cases where the truck is requested for extended periods (including full days), a deposit may be necessary to secure the reservation.
Our team will communicate any deposit requirements during the booking process.
We are able to move some pianos depending on their size and wether or not stairs are involved. We are able to move all upright pianos and pianolas, however we do not move grand pianos.
If you do require a piano to be moved, we ask that you mention it to us during the booking process.
Moving can be stressful, our team is here to help